BlackCSI Blog

BlackCSI has been serving the Pennsylvania area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
Ruthann Black, President, Chief Executive Officer and founder of BlackCSI has over 25 years of experience in Training, Professional Business Development and IT Systems Integration. Prior to starting BlackCSI, she served as a Solutions Development Manager and Project Manager for IBM Corporation for 12 years.

So, Do You Still Have a Company Culture?

So, Do You Still Have a Company Culture?

Many companies have been using remote work for so long that there are growing concerns for how this will influence company culture moving forward. Let’s discuss how you can avoid having remote work directly impact your company culture so that your team can maintain a productive working relationship.

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Are Ethical Hackers the New Defense Against Cybercrime for Small Businesses?

Are Ethical Hackers the New Defense Against Cybercrime for Small Businesses?

While considering cybercrime, it’s very easy to slip into a dichotomy: hackers are bad, while not-hackers are good. Like most things in life, however, the truth is that there is a spectrum to cybercrime. Let’s take a few moments to consider a few different types of hackers, and the hats that their roles determine they wear.

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When the North Pole Needs IT Support, We’re Their First Call

When the North Pole Needs IT Support, We’re Their First Call

We work with a lot of businesses, but one in particular may surprise you. Let’s talk about how our services made a certain organization’s critical processes a lot easier to manage during their busiest time of year:

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Fake Ransomware Attacks Work Because People are Scared

Fake Ransomware Attacks Work Because People are Scared

Ransomware is one of the worst threats you can encounter, and the first half of 2021 saw more large-scale ransomware attacks against both individuals and businesses than ever before. A new threat, however, promises to disrupt this trend, and it’s one that you might not have considered: fake ransomware attacks.

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ALERT: Log4j is the Worst Cybersecurity News in a Long Time

ALERT: Log4j is the Worst Cybersecurity News in a Long Time

Have you heard of Log4j? If we asked you a week ago, you almost certainly did not. Now it is dominating headlines as one of the largest cybersecurity risks we’ve ever known, and your business needs to act immediately to make sure you aren’t at risk.

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Network Bottlenecks Cause Inefficiency

Network Bottlenecks Cause Inefficiency

As your business grows and your list of achievements grows ever longer, you will eventually realize that your network cannot keep up with the strain you place on it every day. When your network experiences so much traffic that it buckles under the pressure, or slows to a crawl, we call that a network bottleneck, and it can be indicative of other problems on your infrastructure that must be addressed.

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Organized Teams are Better at Collaboration

Organized Teams are Better at Collaboration

If your business could make money based on its process, you’d never need to worry about results. Unfortunately, things don’t work that way. You need to bring a product or service to market and sell it in order to make enough revenue to continue doing business. With the results-based nature of things, it becomes essential for the good of your company that you optimize your team’s ability to get things done. Today, we’ll talk a little bit about how collaboration gets better when your team is organized. 

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Sometimes Open-Source Software Causes Problems

Sometimes Open-Source Software Causes Problems

Some businesses struggle to obtain the appropriate software solutions, especially if they are on a budget. Some even choose to take advantage of free, open-source software simply because it helps their bottom line. There are some benefits to using open-source software, but there are also dangers involved.

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How to Make Your Chrome Browser Look Like Windows 11

How to Make Your Chrome Browser Look Like Windows 11

One of Google’s latest updates allows users to change many of their menus to Microsoft’s Windows 11 style, and while this might seem a bit surprising at first glance, it should come as no surprise that Google and Microsoft might work together to push both of their products. Microsoft’s Surface Duo smartphone, for example, runs Android technology, and now Chrome can be customized to the tune of Microsoft software.

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Scammers Targeting Amazon Users

Scammers Targeting Amazon Users

It’s the holiday season, and with it comes a multitude of hackers trying to cash in on everyone’s online purchases. These phishing scams always increase when the holiday season comes around, so it’s best to stay vigilant so that you don’t give yourself the gift of sadness this year. One such threat is already here, and it’s voice spoofing of Amazon orders.

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Is Now the Right Time to Upgrade Your Business’ Technology?

Is Now the Right Time to Upgrade Your Business’ Technology?

Technology changes so rapidly that it can be difficult to gauge whether or not you should be upgrading right away or examining other options for the same purposes. How can you avoid investing in the wrong solution as a result of the excitement that a new idea or concept can bring? It all starts with knowing what within your organization needs to change.

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Why a Password Manager is a Must-Have

Why a Password Manager is a Must-Have

Businesses and their employees ultimately need a lot of different online accounts, which means there are a lot of passwords that need to be sorted. To assist with this, many have turned to using password managers—applications that store passwords in an encrypted vault. There are a lot of reasons that these password managers are a popular choice. Let’s go over a few of them.

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Productivity Obsession Has People Working on Their Vacations

Productivity Obsession Has People Working on Their Vacations

Remote work has cemented itself in today’s business environment, but there are some issues regarding whether or not people can effectively work outside of the office. In particular, the idea of a workation has sprung up in that people are working while going on a vacation. This “workation” trend is one that must be examined.

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4 Tools Any Business Can Use to Improve Security

4 Tools Any Business Can Use to Improve Security

Network security is not the easiest thing to implement for your business, and you definitely need someone trained in this topic to be the one behind the wheel. Thankfully, the correct solutions can make this much easier to pull off. Here are some of the best and most important security solutions you should be considering for your organization.

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Identifying Errors in Phishing Emails can Save Your Bacon

Identifying Errors in Phishing Emails can Save Your Bacon

Phishing scams have been around for a long time, and they have only grown more convincing and more dangerous. Some businesses can’t even tell the difference between phishing scams and legitimate messages! How can your organization take the fight to phishing emails? It all starts with knowing what to look out for.

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Tip of the Week: Easily Alter Individual App Volumes in Windows 10

Tip of the Week: Easily Alter Individual App Volumes in Windows 10

When you’re in the thick of the workday, you’re likely to miss a notification, especially with so much media playing all at the same time. To make sure that your notification sounds don’t get drowned out by your other applications, we’ve put together a tip on how you can adjust the volume levels of your individual applications in Windows 10.

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Are Your Smart Speakers Always Listening?

Are Your Smart Speakers Always Listening?

Many people use smart speakers throughout their day-to-day lives, whether it’s as a personal assistant or to control their home entertainment system. However, one of the topics up for discussion is how secure these devices actually are and whether or not we should be concerned about them. Just how secure are your smart speakers and what can you do about their security?

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Too Much Software Can Put Your Business In a Bind

Too Much Software Can Put Your Business In a Bind

There is a lot to say about having the right IT, but at some point, you have to ask if you are receiving diminishing returns on your investments. Implementing too much technology can be a very real problem, especially in terms of the software you choose to implement. Let’s take a look at some of the warning signs and see what you can do about them.

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Tip of the Week: Make Sure Your Headphones are Clean

Tip of the Week: Make Sure Your Headphones are Clean

With so many people working remotely, it’s no surprise that folks are used to having headsets on or earbuds in. With increased use, these devices naturally get dirtier than they would otherwise. Let’s take a look at how you might go about cleaning them.

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U.S. Government Taking Steps Toward Protecting Data

U.S. Government Taking Steps Toward Protecting Data

Do you remember the series of high-profile infrastructure attacks that occurred not so long ago this year? Well, now the United States government is taking matters into its own hands by ordering the patching of various vulnerabilities in affected systems. It’s a massive effort to thwart hackers and other cyberthreats from taking root in vulnerable systems.

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Latest News & Events

Technology Assurance Group Gathers Top Managed Technology Services Providers to Discuss the Future of Cloud IT, Cybersecurity, and Business Innovation HARRISBURG, PA – March 28, 2025 – BlackCSI, a leading managed technology services provide...

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Running a small business is already a juggling act. Now toss managing IT into the mix and watch the balls start to bounce in every direction. IT for small businesses isn’t just plugging in a few computers and setting up Wi-Fi. It’s an ever-...

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