BlackCSI Blog

BlackCSI has been serving the Pennsylvania area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
Ruthann Black, President, Chief Executive Officer and founder of BlackCSI has over 25 years of experience in Training, Professional Business Development and IT Systems Integration. Prior to starting BlackCSI, she served as a Solutions Development Manager and Project Manager for IBM Corporation for 12 years.

Save Time and Money with Workflow Automation

Save Time and Money with Workflow Automation

How often do your employees find themselves stuck in repetitive task loops that not only kill their productivity, but also their motivation? Depending on the task at hand, it might be more often than you, and especially more often than they, would prefer. Workflow automation solutions provide a remedy to this challenge by taking some of the frustration and repetitiveness out of the equation and relying on technology to ensure things get done without a hitch.

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Focus on Building Your Remote Management for the Best Hybrid Experience

Focus on Building Your Remote Management for the Best Hybrid Experience

It doesn’t really matter what your stance is on remote work, as it has become quite clear that it is one of the aspects left over from the ongoing pandemic that is unlikely to go anywhere anytime soon. Despite these new developments, however, employers are still demanding that employees return to the office, a prospect which some do not take kindly to. How can you ask your employees to return to the office while also making it worth their while to do so?

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Innovation in the Workplace Doesn’t Have to Be an Annoyance for Your Team

Innovation in the Workplace Doesn’t Have to Be an Annoyance for Your Team

We frequently discuss how the solutions we offer can make business processes and procedures more effective, but in doing so, we’ve frequently overlooked how the implementation of these solutions—especially in terms of your digital transformation—have impacted your human resources.

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Is Hardwiring Your Connections the Most Beneficial Networking Strategy?

Is Hardwiring Your Connections the Most Beneficial Networking Strategy?

Remember when you needed a wired connection between two endpoints in order to access important materials for your business? Thanks to wireless connectivity, businesses can now access online materials in a much easier fashion. The question then becomes, how does a wired connection improve your operations, and is it a benefit for your organization?

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Tip of the Week: Getting Google to Remove Some Information

Tip of the Week: Getting Google to Remove Some Information

Individual data privacy is finally gaining steam in a lot of places. There are more state laws being passed than ever before and even the businesses that prosper off the holdings of this data are doing more to allow people to protect their likeness online. Today, we want to discuss how to remove some of your personal data from a Google Search result. 

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Why You Shouldn’t Use Your Work Email for Personal Accounts

Why You Shouldn’t Use Your Work Email for Personal Accounts

Efficiency is great, but it should never come at the cost of boundaries. A perfect example of this is your work email address. It might be easy to use it to subscribe to an online service, like Netflix, but this is far from the best idea. Let’s take a look at why it might be a bad idea to breach these boundaries between your personal life and your work life, and why it might have lasting consequences.

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The Benefits that Managed Services Provide are Something to Consider

The Benefits that Managed Services Provide are Something to Consider

Do you have technology problems with your business? If so, you’re not alone; countless small businesses all over struggle with maintaining their technology, and it’s not due to any fault of their own. If anything, it’s a combination of limited resources and limited time. How does working with a managed service provider help to mitigate both of these problems? Well, let’s find out!

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Tip of the Week: The Right Way to Promote Collaboration

Tip of the Week: The Right Way to Promote Collaboration

Collaboration is central to the success of any company’s sustained efforts, and technology plays an important role in making this happen. Let’s go over some collaboration best practices your business can implement, as well as how technology can help them be successful in these efforts.

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To Maintain Your Security, Trust No One

To Maintain Your Security, Trust No One

Remote circumstances have forced businesses to ask themselves some hard questions, specifically in regards to network security and cybersecurity. We all know that it’s important, but a zero-trust model takes things to a whole other level. Let’s take a look at this concept and why it might be just the model you need to guarantee maximum security for your company.

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Could Your Business Find Success in the Cloud?

Could Your Business Find Success in the Cloud?

If you have the money, purchasing your own computing infrastructure isn’t an issue. Unfortunately, these systems cost tens of thousands of dollars and that is before you start compiling workstations. This week, we’d like to discuss the pros and cons of incorporating some cloud computing resources into your network infrastructure and if they can save you money.

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Equipping Your Workplace for Productivity

Equipping Your Workplace for Productivity

News flash: the workplace is somewhere work needs to get done. Unfortunately, it’s not always as easy as this. There are plenty of factors that can influence an employee’s productivity. You can make things easier for them by creating a productive environment. Here’s how you might go about doing so.

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Smart Technology Purchases Have a Smart Strategy to Them

Smart Technology Purchases Have a Smart Strategy to Them

There are plenty of companies out there making technology investments, and chances are you are ready to take the plunge yourself by investing in the appropriate business technology solutions to take your company to the next level. However, we want to caution you to only invest in the right technologies, those that push your business forward. Here are some tips you can use to make sure you are keeping this strategy at the top of your mind.

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Tip of the Week: How to Shape Your Disaster Recovery Plans

Tip of the Week: How to Shape Your Disaster Recovery Plans

You need to be sure that your business is prepared for disaster, which will necessitate a disaster recovery plan. While there are many steps that go into creating one, we wanted to highlight a few in particular and outline a few best practices to follow for each. Here are three of the most vital elements of a successful business continuity strategy, with a few tips to help you fulfill them most effectively.

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What is Compliance Reporting?

What is Compliance Reporting?

There are numerous industries that, in one way or another, deal with sensitive data on the regular. In order to protect this data, numerous laws, regulations, and other requirements have been put on the books that require businesses to maintain—as well as prove—their compliance to them.

Today, we wanted to focus on how a business would prove their compliance, so we’re going to dive into the subject of compliance reporting.

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Could Different Collaboration Styles Be Pushing Your Team Members Apart?

Could Different Collaboration Styles Be Pushing Your Team Members Apart?

For many companies, their first experiences with modern collaboration tools came about as a result of the unfortunate circumstances surrounding the COVID-19 pandemic. Some were forced to go entirely remote, while others completely halted operations for an indefinite period of time. While collaboration tools are designed to bring people together, it might come at a cost.

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E-Waste is a Major Problem. What Can You Do About It?

E-Waste is a Major Problem. What Can You Do About It?

E-waste is a considerable problem, and not just for businesses; it’s also terrible for the environment. Let’s go over some of the biggest reasons why discarded electronics, including some of the hardware that you invest so much money into, can be problematic, as well as some ways your organization can reduce its e-waste footprint.

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What Happens When You Rely on Untrained Employees for IT Tasks?

What Happens When You Rely on Untrained Employees for IT Tasks?

We all know that there are many nuances to managing and maintaining technology in an effective and efficient way, but who exactly is in charge of these tasks at your organization? Do you have a dedicated IT resource that you can trust to get the work done, or do you rely on your other employees to stay afloat? If it’s the latter, we have some bad news for you, as well as a silver lining to it all.

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Healthcare Technology Innovation Focuses on Data Privacy

Healthcare Technology Innovation Focuses on Data Privacy

Technology has changed the way that healthcare is delivered to patients, and it has helped to stabilize costs, increase access, and personalize the care delivery process. That said, these innovations have led many to question the privacy of patient data, bringing the issue front and center. Let’s take a look at how IT has changed the way that the healthcare industry functions in regard to data privacy.

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The Latest Global Data Protection Index Might Reinforce Your Current Business Frustrations

The Latest Global Data Protection Index Might Reinforce Your Current Business Frustrations

What are some of the modern challenges that your business struggles with? Maybe it’s technology management or maybe it’s network security. According to the GDPI 2021 survey issued by Dell, certain trends are overwhelmingly dangerous for countless businesses out there. Let’s take a look at the results of the 2021 survey and what they might mean for your business.

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Managed IT Services Make a Huge Difference

Managed IT Services Make a Huge Difference

It can be a challenge to keep your business technology and solutions in proper working order. This goes doubly for businesses who don’t have time or resources to handle day-to-day management, let alone implementing new solutions that can improve operations. Thankfully, outsourcing gives small businesses like yours the opportunity to better manage their technology, and it’s all thanks to managed services.

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Technology Assurance Group Gathers Top Managed Technology Services Providers to Discuss the Future of Cloud IT, Cybersecurity, and Business Innovation HARRISBURG, PA – March 28, 2025 – BlackCSI, a leading managed technology services provide...

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While technology is an important part of your business, it shouldn’t be distracting you from carrying out your company’s mission. Indeed, it can be difficult to stay up-to-date on the latest practices and solutions, and it can feel impossib...

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