BlackCSI Blog

Remote work doesn’t come without its fair share of issues, but with a little creativity and ingenuity, you can help your remote employees overcome them. Let’s examine structured problem solving, a particularly helpful approach to issue resolution that can help your team be more productive throughout the workday.

We focus pretty heavily on data backup as an important solution that all businesses should use, and for good reason. It can be all the difference between losing your business’ future or preserving it. We know you don’t like to hear it, but investing in a proper data backup solution is well worth the cost, even if you never have to use it.

It’s all well and good for us to recommend that you avoid phishing attacks and infected attachments simply by not clicking on the links in emails and other popular vectors of attacks, but the fact of the matter is that you might need to click on one at some point. In this case, it’s best to check the link before clicking it, and we’re here to offer tools to help you do so.

You can prevent most problems with your technology infrastructure just by administering basic maintenance to it from time to time. Some companies, however, don’t have in-house IT departments to work toward this goal, and we understand this. That’s why managed services exist, though!

Businesses today need to have a robust and secure wireless network, but building one isn’t always that easy. Since there are a lot of machines that use your business’ Wi-Fi—from core machines that are essential to your business’ productivity, to IoT devices that your employees or customers bring onto the network—it is important to understand how best to structure your wireless networks to meet the demands that are put on them. 

Depending on the technology, you might find that a wired connection will serve you better than a wireless one. Therefore, it becomes critical to know how to connect various cables to endpoints around your office. Today, we wanted to give you three practices that will help you ensure that cables are laid effectively and efficiently in your office. By sticking to these, you’ll be able to connect components to your network with ease.

Efficiency is great, but it should never come at the cost of boundaries. A perfect example of this is your work email address. It might be easy to use it to subscribe to an online service, like Netflix, but this is far from the best idea. Let’s take a look at why it might be a bad idea to breach these boundaries between your personal life and your work life, and why it might have lasting consequences.

For many companies, their first experiences with modern collaboration tools came about as a result of the unfortunate circumstances surrounding the COVID-19 pandemic. Some were forced to go entirely remote, while others completely halted operations for an indefinite period of time. While collaboration tools are designed to bring people together, it might come at a cost.

While we might like to think that all computer problems are an easy fix, there is only so much you can do in certain circumstances. That being said, having a couple of computer maintenance “hacks” under your belt can make things loads easier for you when you do have to get your computer repaired. Here are some tips to consider before it’s time to get your computer repaired.

Many workplaces have taken to fighting the pandemic by adjusting their workplace strategies to enable both in-person and remote work. This change occurs as many companies realize that remote work is indeed a viable option, even in industries that have traditionally been opposed to the concept. With remote work so commonplace, it’s only prudent to include it in the onboarding process. Let’s go over some ways you can encourage your employees to build a more productive home office situation.

Phishing scams have been around for a long time, and they have only grown more convincing and more dangerous. Some businesses can’t even tell the difference between phishing scams and legitimate messages! How can your organization take the fight to phishing emails? It all starts with knowing what to look out for.

You hear the term “best practices” quite often, but unless you know what the buzzword means, it is pretty much meaningless. There actually is some merit to understanding what the term “best practice” is and why it is so important, so without further ado, let’s take a deeper dive into what a best practice actually is.

IT support can be challenging to handle for small businesses. They might understand the importance of IT, but their actions often do not speak to this. Some small businesses fail to invest properly in IT support, or they simply do not know what to look for in the services they need. Thankfully, you have us to help you make the right call for your business IT.

A computer is a complicated device, so it needs something to help it “think.” Because of this weighty responsibility, the component that serves this purpose is arguably one of the most important of all a computer’s pieces. Known as a CPU, this little chip is truly essential to the computer’s function. For today’s Tech Term, we’ll examine it a little more closely.

Nowadays, every company relies on some kind of software in order to properly function, so you need to ensure that this software is properly managed in order to maintain operations. While this may sound like a grand undertaking, software management is relatively simple and can be whittled down into three steps: leveraging the assets available, testing your strategies, and understanding what it is you have.

Despite what you may have heard, a bias is not an inherently bad thing. However, if not considered rationally, a bias can easily lead you to make a business decision that does more harm than good. Researchers have uncovered why we hold the biases we do, and how we might work to overcome them.

Email is often touted as a favorite medium for launching cyberattacks against businesses and individuals. This is because it’s easy to hide the true intent behind an email attack within its contents, whether they are embedded images in the message itself, or links to external sources. How can you know for sure whether the links in your email inbox are legitimate?

The Internet has long been a great tool for business, but you can’t take advantage of it without putting your sensitive data at risk of threats, like hackers and malware. Granted, when it comes to cyber security, even the most cautious business will have a lot on their plate. We’ll go over eight of the most important security best practices, and how you can implement them for your business.

You don’t need us to tell you that it’s extremely dangerous to hand out information to just anyone that contacts your business. This is important to keep in mind, especially considering how the majority of threats can be sent via email. You’ll likely encounter situations where you need to consider whether or not to click on attachments, as you could potentially put your business at risk.

When you get a new device, you’re getting more than just the physical device and whatever software is currently installed on it. You’re also getting any updates and patches that the manufacturer and software developers release. However, many users neglect to incorporate these key improvements. Today, we’ll go over why updates and patches are so crucial.