BlackCSI Blog

Leader in Managed Technology Services Increases Customer Profitability by Cost Justifying New Cloud Voice Solutions

HARRISBURG, PA – August 24, 2022 - BlackCSI, a leader in managed technology services, announced today the company has launched a campaign to educate their existing customers on a dilemma facing many growth-oriented business owners. It’s no secret that as technology continues to advance, antiquated phone systems become more obsolete each year. As time rolls on, lack of functionality becomes more pronounced, leaving business owners with outdated equipment that hinder productivity. As manufacturers move on to innovating and building better versions of their technology, business owners with older phone systems find a very tough time getting support, finding replacement parts and receiving maintenance. The greatest risk facing these businesses is that when the outdated phone system stops working, which is usually once every 5 years, this causes costly downtime because the whole office shuts down and usually takes days to get back up and running. Most business owners shudder to imagine what it would be like to have their office phones down and how expensive it would be to have a team doing nothing at the office.

Leading MTSP Improves Communication Among Region’s Businesses

HARRISBURG, PA – July 28 2022 - BlackCSI a leading managed technology services provider (MTSP), recently announced that the company is proactively integrating business phone systems seamlessly into Microsoft Teams to boost collaboration, productivity and profitability. Microsoft Teams has now become the most widely used business collaboration platform across most industries. BlackCSI is helping businesses maximize their utilization of Microsoft Teams by combining it to a feature rich business VoIP solution. As result, the region’s businesses can leverage key applications including call controls, IVR, call handling, automatic call recording, reports, analytics, call queues, SMS, and fax capabilities in an enhanced secure environment with less downtime.

BlackCSI, a leading managed technology services provider (MTSP), announced today that the company is helping business securely manage their Apple devices, Mac OS, iPads and iPhones with a cloud-based managed IT services tool. 

BlackCSI a leading managed technology services provider (MTSP) is preparing organizations to leverage artificial intelligence (AI) to reshape their businesses. With many businesses looking for cost-effective ways to increase productivity AI has emerged as an obvious solution. The driving factor behind this growth in interest is that AI is poised to revolutionize virtually every single industry because the applications it promises are endless. BlackCSI is leading small to mid-sized businesses (SMBs) through this technological terrain by teaching them how they can take advantage of this disruptive new technology to gain a sustainable competitive advantage and increased profitability over the long-run.

BlackCSI, a leading managed technology services provider (MTSP), recently shared that IT research and consulting firm, Gartner, states that “Worldwide IT spending is projected to total $4.5 trillion in 2022, an increase of 5.5% from 2021. The three largest subcategories of that $4.5 trillion forecast are enterprise software, IT devices and IT services, which will increase 13%, 15% and 11%, respectively. 

BlackCSI, a leading managed technology services provider (MTSP), is preparing small to mid-sized businesses (SMBs) to upgrade their operating systems to run on Windows 11, as it is the latest operating system to be released from Microsoft, which will inevitably become widely used across the business world. SMBs can download Windows 11 at no-cost and take advantage of this upgrade to empower collaboration, enhance productivity and strengthen cybersecurity within their organizations. However, in order to do so seamlessly, SMBs need to ensure that all devices in their company are compatible with the new software, otherwise this opportunity to increase productivity could backfire and turn into unnecessary downtime across departments. BlackCSI is encouraging SMBs to verify system compatibility across all devices, workstations, and systems to ensure that this transition is seamless.

HARRISBURG, PA – November 9, 2021 – BlackCSI, a leading managed technology services provider, announced today that the company is helping customers take advantage of a large tax-break for small to mid-sized businesses with Internal Revenue Code (IRC) Section 179. Section 179 of the IRS tax code allows businesses to deduct the purchase price of qualifying equipment and/or software purchased or leased during the tax year. Essentially, it’s an incentive created by the U.S. government to encourage businesses to buy new equipment such as technology and invest in their companies.

Leading Managed Technology Services Provider to Share Business Expertise and Technology Foresight with Organizations Throughout the U.S. and Canada

HARRISBURG, PA – October 12, 2021 – BlackCSI, a leading managed technology services provider (MTSP), was recently invited to speak at Technology Assurance Group’s 20^th Annual Convention in Dallas, Texas. Technology Assurance Group (TAG) is an organization of MTSPs representing over $700 million in products and services. TAG is inviting industry leaders to discuss the future of the industry, new technologies and best practices to empower small to mid-sized businesses (SMBs) to leverage technology to enhance productivity and increase profitability. The event is invitation-only and BlackCSI has been asked to share its expertise with the rest of the industry to keep MTSPs operating at their fullest potential. The event will take place at the Hyatt Regency on November 6-10, 2021.

Leading Managed Technology Services Provider Shares How AI is Evolving SMB Defenses

HARRISBURG, PA – June 10, 2021 – BlackCSI, a leading managed technology services provider (MTSP), announced today that AI (artificial intelligence) is starting to play a key role in cybersecurity defense systems for small to mid-sized businesses (SMBs). BlackCSI protects the interests of its clients by remaining on the forefront of technology’s latest advancements and it is actively advising SMBs on the potentials that AI-integration promises for cybersecurity in the very near future. Most businesses are becoming aware of how prevalent phishing attempts, identity theft and ransomware attacks have become in recent years and BlackCSI is doing its part to help businesses put a stop to it, by sharing the technology industry’s response to more sophisticated attacks.

Leading Managed Technology Services Provider Maximizes Employee Productivity As Businesses Transition to the New Normal

HARRISBURG, PA- May 21, 2021 – BlackCSI, a leading managed technology services provider, announced today the company is helping organizations transition out of the pandemic by migrating them into a hybrid workplace model with the latest in today’s advanced technology solutions. As restrictions begin to loosen, small to mid-sized businesses (SMBs) are looking for ways to bring staff back into the office, while simultaneously maintaining employee safety by utilizing a hybrid model that combines the best of in-person and remote work environments. One of the most significant challenges that businesses face when attempting to accomplish this is to ensure that all staff have the appropriate technologies to navigate in-person and remote environments seamlessly. While many business owners are uncertain which technologies are the best to utilize, BlackCSIis paving a path for SMBs to follow, so they can optimize employee productivity as the business world transitions into the next, “new normal”.

Leading Managed Technology Services Provider Presents Workplace Interaction Strategies for Small to Mid-Sized Businesses 

HARRISBURG, PA — January 2021 – BlackCSI, a leading managed technology services provider (MTSP), announced today that the company is helping businesses develop strategic plans for workplace interaction as they move into 2021. In 2020, virtually every business was caught “off-guard” with pandemic restrictions, which led to them focusing primarily on ways to survive and stabilize. However, as many of these businesses have successfully reoriented themselves and are back in operation, they are now looking for ways to return to strategic growth in 2021. While businesses are not in control of whether or not there are secondary or tertiary waves of infections, they can adopt a technology plan to support their new workplace environment and ensure productivity.  

Leading Managed Technology Services Provider (MTSP) Helps Businesses Owners Persevere Through the Pandemic

HARRISBURG, PA - August 2020 – BlackCSI, a leading managed technology services provider (MTSP), announced today that the company is building technology plans for businesses to continue to operate through the pandemic. BlackCSI begins by evaluating an organization’s existing technology and then creates a plan to maximize operations and employee productivity with the proper technology that supports both remote and on-site workers. While more restrictions may be on the horizon, there is no reason why most businesses cannot adapt and thrive, especially when they have a strong technology plan.

BlackCSI, a leading managed technology services provider (MTSP), announced today that the company is providing home office cybersecurity for remote workers to support them through the current pandemic and beyond.

BlackCSI Empowers Companies to Combat COVID-19 with an Innovative Approach Using Microsoft Teams BlackCSI Empowers Companies to Combat COVID-19 with an Innovative Approach Using Microsoft Teams

Leading Technology Provider Educates SMBs on How to Boost Collaboration 

HARRISBURG, PA — April 2020 – BlackCSI, a leading managed technology services provider (MTSP) is empowering business owners to accelerate innovation within their companies through Microsoft’s new software, Teams. Microsoft Teams is a tool that dramatically enhances every employee’s ability to collaborate by integrating the functions of chat, meetings, calls and collaboration into a single platform. With the recent outbreak of COVID-19, mandatory precautions have forced small to mid-sized businesses (SMBs) across the country to innovate after being thrust into an immediate need to keep their operations running, remotely. BlackCSI is proactively helping customers transition to their staff to a remote workforce leveraging Microsoft Teams.

BlackCSI Helps Companies Transition to Remote WorkforceLeading Managed Technology Services Company Giving Businesses the Capability to Work From Home

HARRISBURG, PA — March 2020 – BlackCSI, a leader in managed technology services, announced today that the company is proactively helping small to mid-sized businesses (SMBs) rapidly transition to a remote workforce. With the recent outbreak of COVID-19, mandatory precautions have forced organizations to adopt a work from home policy. BlackCSI has been setting up remote workforces for years and their expertise has enabled the company to be in the leader in their community and enable organizations to make a successful transition in a very short period of time. 

 Leading Managed Technology Services Provider Elevates Customers’ Productivity

HARRISBURG, PA — January 2020 – BlackCSI, a leading managed technology services provider (MTSP), announced today that the company is leveraging the power of Microsoft Teams to help companies collaborate faster and more effectively. As we enter a new decade, the workforce is changing drastically, both in demographic and behavioral tendencies. Millennials soon will make up the majority of the workforce and “by 2025, 3 out of every 4 workers, globally, will be a millennial,” (source: TIME Magazine). Millennials and Generation Z have a preference for working remotely and utilizing collaboration enabling tools.

BlackCSI Shares the Power of the Cloud with Customers

 HARRISBURG, PA — December 2019 — Small businesses have been drawn to VoIP technology because of the substantial cost savings they gain when making the switch. However, as VoIP has continued to evolve over the years and moved into the “cloud”, small businesses have begun to leverage VoIP in new ways to gain competitive advantages in their respective industries. The growth of virtual companies and remote workforces has brought everyone to the same playing field and customers across every industry are looking to work with credible, prestigious, large companies. Here are some ways in which cloud voice can make your business look bigger than it is today.

Leading Managed Technology Services Provider (MTSP) Alerts SMBs of Compromised Data

HARRISBURG, PA — November 2019 – BlackCSI, a leading managed technology services provider (MTSP), announced today that the company proactively monitors the Dark Web to keep their customers’ information safe. BlackCSI leverages sophisticated Dark Web intelligence technology to identify, analyze, and check for compromised customer and employee data. Cybercrime is rapidly on the rise in the United States and SMBs need to know if their information is on the Dark Web.

Leading Managed Technology Services Provider (MTSP) Leverages Innovative Wireless Access Points to Secure Connections to the Internet

HARRISBURG, PA – October 2019 - BlackCSI, a leading managed technology services provider (MTSP), announced today that the company has launched a Secure WiFi-as-a-Service program to protect its customers from cyber attacks through wireless access points. Over the past few years, the prevalence of cyber attacks has continued to grow, expanding every SMBs’ need for cybersecurity. One of the most widely utilized methods by cybercriminals is WiFi hacking through an organization’s wireless access points.

Leading Managed Technology Services Provider (MTSP) Shares a New Technology That Will Change the Way We Connect Online

HARRISBURG, PA— September 2019 – BlackCSI, a leading managed technology services provider (MTSP), announced that WebRTC (Real-Time Communications) is set to change the way companies communicate. WebRTC is a way to make phone calls, video calls, send instant messages, and share files with nothing but a web browser. WebRTC is already compatible with an estimate of over 2 billion browsers and is being supported by the major players, including Apple, Google, Microsoft, Mozilla, and Opera. This means companies who want to connect with their customers won’t need their customers to call in through a phone number nor will they be forced to download an app beforehand in order to interact. Communication is poised to become more seamless than ever before, which is a huge opportunity for enhancing customer experience.