BlackCSI Delivers Strategic Business Reviews to Help Organizations Capitalize on Today’s Technology

“In today’s environment, simply meeting expectations is no longer enough. To truly thrive, businesses must exceed expectations,” stated Ruthann Black, President of BlackCSI. The organization’s Strategic Business Reviews foster open, respectful, and candid conversa-tions between customers and technology advisors, in order to leverage collective expertise to help businesses scale intelligently. “It's not just about how many support tickets we closed,” said Black. “Our focus is understanding which specific obstacles are preventing our clients from growing. Then, our responsibility is to act as a stand-in or sounding board for the organization’s CTO. By providing business owners with access to a panel of IT ex-perts, we set the stage to ensure that their long-term vision can be actualized from an IT standpoint. While this may be controversial, since it requires significant resources on our side, when we help our clients strategize on the appropriate technology roadmap neces-sary to reach their goals we earn their trust to recommend solutions in the future. For us, it’s about investing the time up-front, so that when their business is propelled forward, they remember the value of our guidance. And when our clients win, we win, too.”

BlackCSI's Strategic Business Reviews function in the same manner as a fractional CTO would, empowering businesses to leverage technology more deliberately and providing expert guidance to navigate the future. With the average business owner relying on out-dated IT advice from a single IT employee, internet searches or a cousin who builds web-sites, BlackCSI is bringing sophisticated IT infrastructure road mapping to organizations who need that level of expertise the most. The reviews cover essential areas, including:

• Performance and Network Review: Evaluating the overall performance of the or-ganization’s network to ensure uptime and efficiency, since companies can only grow as quickly as their networks can reliably perform.
• Cybersecurity Overview: Assessing which cyber threats have been avoided and offering proactive recommendations for stronger security. Additionally, SBRs help clients prioritize threat severity levels so they don’t overpay for comprehensive solu-tions, which don’t match their immediate goals, “right-sizing” their cybersecurity de-fense based on real data.
• Growth & Innovation: Identifying areas for company growth and introducing new technology solutions to enhance operations.

“We’ve been around for so long because we don’t just fix problems; we anticipate them,” added Black. “Through these reviews, we can understand what’s happening within clients’ businesses behind-the-scenes, which enables us to suggest ways to optimize their opera-tions. Additionally, after working with hundreds of businesses, another huge outcome of these meetings is that we’ve found ourselves introducing one client to another client, if there’s a high probability of mutual benefit. Through our many years in the industry, we’ve also learned which companies to work with and which to avoid, so we share the benefit of that experience with our clients, so they only work with companies who possess a stellar reputation. We’ve even gone so far as to refer clients to other shipping providers, which is completely unrelated to our services, but we do it simply because we recognize it could re-duce costs and drive profitability. The core reason we exist is because we find ways to help our fellow business owner succeed, despite all the challenges they face.”

Another example of an issue that’s been solved as a result of SBRs is that many compa-nies who’ve migrated to WFH (work-from-home) or hybrid environments have run into cy-bersecurity insurance “escape clauses,” subtly written into their agreements with shady in-surers. BlackCSI has actually uncovered documents which essentially state, “If your IT pro-vider attempts to resolve this threat, at any point, we are no longer liable for any damage to your company,” which is an egregious manipulation that may slip past the awareness of the typical business owner. In response, BlackCSI not only offers complimentary reviews to these types of predatory cyber insurance agreements to pinpoint these illegitimate “escape clauses” but they’ve gone a step further to rectify the issue completely via redundant insur-ance agreements. Through their partnership with Lloyd’s of London, this creates a double layer of cyber insurance whereby if a client’s insurer tries to shirk their responsibilities, BlackCSI’s insurance extends to the client’s operation, effectively giving them “double-coverage” via an ironclad agreement put together by BlackCSI’s legal team. Black added, "Insurance costs skyrocketed when businesses shifted to remote work, and many compa-nies were caught off guard by sneaky loopholes in their policies, however, we’ve worked with Lloyd’s of London to make sure our clients aren’t left exposed. We believe it’s our duty to protect our client’s best interests, especially, when no reasonable person would expect them to catch this level of granular manipulation.”

BlackCSI’s Strategic Business Reviews are a two-way educational process, where—BlackCSI learns more about the client’s specific business needs, while also educating them on new technology trends, security risks, and potential growth opportunities. This col-laborative approach solidifies the relationship as a trusted business partner, not just an IT provider.

“By taking a proactive role in our clients’ business strategies, we build a deeper relationship based on mutual respect and trust.” In a fast-paced industry, with many companies “here today, but gone tomorrow,” MTSPs like BlackCSI are poised to provide stability, so their cli-ents can rest assured that their technology not only supports their business today but drives its growth tomorrow.

For more information or if you’d like to request one of BlackCSI’s Strategic Business Re-views, please visit https://www.blackcsi.com or contact (717) 620-3042 x101.

ABOUT BLACKCSI

Since we were first founded in 2002 by Ruthann Black, BlackCSI has provided small and medium-sized businesses with comprehensive IT support and consulting services. Our mission is to maximize your return on investment by providing the kind of technology management services that are ordinarily reserved for large enterprises. From IT network management, unified communications to physical and logical security integration and much more, BlackCSI is committed to providing quality services to our clients with honest communication that you’d be hard pressed to find elsewhere, for prices that are fair and affordable.

We believe that the best way to solve an IT issue is to prevent it from ever happening in the first place. This is why we leverage a proactive service approach to predict and eliminate your technology issues - before they influence your business. We are dedicated to serving our clients by listening to them, learning about the problems that they face, clarifying our process to maintain transparency, and reiterating how our solutions are of benefit to those we assist.

With Managed Services from BlackCSI, you will be able to enjoy: Proactive Care - The most effective way to avoid downtime and data loss is to be prepared to mitigate and avoid the circumstances that lead to them. 24/7 Maintenance - IT issues don’t stick to a 9 to 5 schedule. Neither do we. For a predictable monthly fee, you can enjoy anytime access to remote and on-site services, keeping you in operation. Live Help Desk Support - Need one-on-one assistance with your IT? Our Help Desk services are available 24 hours a day, 7 days a week, every day of the year.

With the assistance of BlackCSI, a Pennsylvania-certified Small Diverse Business, you can improve your operations through the use of top-of-the-line IT solutions and service - as well as boost your internal productivity and inspire growth.